Customer Support Associate (Part Time)
Part-Time Opportunity in Newport News, VA
Fast Facts
- Part-Time Job in Newport News: Customer Support Associate
- Location: Newport News, VA
- Experience: Entry-level friendly, with training in Newport News.
- Hiring Organization: Dollar General
- This part-time role in Newport News is an excellent opportunity for professionals skilled in relevant skills.
- Our Dollar General part-time team in Newport News, VA is growing.
- Benefit from working part-time in Newport News, a key hub for the Customer Service industry.
What You Get
- Pay: $21-$28/Hour (approx. $29.8k/Year)
- Benefits: Eligible part-time team members may receive select benefits.
- Great option for students, parents, or those seeking extra income.
What You'll Do
- Apply your your professional skills skills in a flexible part-time role at our Newport News location.
Customer Support Associate (Part Time)
About Dollar General
Dollar General operates over 19,000 retail locations delivering everyday essentials to communities. We focus on operational efficiency and customer satisfaction across all store and support touchpoints. When you embark on a career in part time customer support associate with Dollar General, you are joining you are joining a collaborative team of 15 customer service professionals who partner closely during every shift to resolve shopper inquiries, manage inbound volume, and share best practices on the floor.
Job Summary
Join our team as a Part-Time Customer Support Associate and secure flexible shifts designed to fit around your school schedule or second job. Apply today to start earning while keeping your personal commitments. You will serve as Part-Time, delivering the signature Dependable that sets Dollar General apart in the customer service.
Comprehensive Responsibilities
- Inbound Inquiry Resolution: Answer an average of 45 customer calls and emails per shift using Zendesk ticketing software.
- Transaction Processing: Process 120+ customer returns and exchanges daily using the corporate point-of-sale terminal.
- Inventory Verification: Perform weekly stock audits for 300+ high-demand retail items using internal inventory management databases.
- Escalation Management: Resolve escalated customer complaints within 4 minutes while maintaining a 95 percent satisfaction rating.
Industry-Leading Benefits & Salary
Enjoy robust perks designed to support your part-time schedule and personal well-being.
- Salary: $19.00–$24.50 per hour
- Flexible Scheduling: Build your 20 weekly hours around classes or another job with advance shift bidding.
- Employee Discount: Receive a 30 percent discount on all store merchandise and private label goods.
- Wellness Support: Access confidential counseling and mental health resources from day one of employment.
Requirements & Qualifications
- Minimum 6 months of experience in a customer-facing support or retail role
- High school diploma or equivalent educational credential
- Availability to work 20 to 25 hours per week including weekend shifts
- Proficiency in navigating Microsoft Excel and CRM software platforms
Frequently Asked Questions
How much does the Customer Support Associate position pay at Dollar General?
This role offers a pay range of $21 - $28. Actual compensation may vary based on experience, shift, and location within Newport News.
Where is this Customer Support Associate job located?
This position is based in Newport News, VA. Dollar General has facilities throughout the region, but this specific opening is in Newport News.
Do I need prior experience to apply for this Customer Support Associate job?
No prior experience is required. Dollar General provides all necessary training for new hires. This is an entry-level opportunity open to candidates from all backgrounds.
How many hours per week is this part-time Customer Support Associate role?
Part-time positions at Dollar General generally range from 20 to 30 hours per week with flexible scheduling options. Exact hours depend on business needs and your availability.
Are weekend-only schedules available for this position?
Dollar General offers various scheduling options including weekend shifts. Weekend schedules may come with additional premium pay. Check with the hiring team for current availability in Newport News.
Does Dollar General offer tuition assistance or education benefits?
Yes, Dollar General offers tuition assistance or education benefits for eligible associates. These programs can help cover tuition, books, and fees toward degrees and certifications — check the listing or ask the employer for full details.
